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PRIVACY POLICY

About this policy

Indi's is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website www.indis.co.uk.

  • you make a booking on our website.

  • you make orders on our website.

  • you make enquiries on our website.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

Indi's is a restaurant/venue based in 25 Seamoor Rd, Westbourne, Bournemouth, BH4 9AA.

How do we collect information from you?

We collect information from you:

  • When you make an order.

  • When you make a booking.

  • When you create an user account

  • When you contact with us via contact form

 

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.

When you make a booking:

Indi's collects information such as:

  • title

  • name

  • e-mail address (used for booking confirmation and post-dining feedback emails)

  • home or work address

  • billing information

  • telephone number

 

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by Indi's. This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)

  • cookies

  • operating system

  • IP address

  • browser type

  • browser information (e.g., type, language, and history)

  • domain names

  • access times

  • settings

  • referring website addresses

  • other data about your device to provide the services as otherwise described in this policy.

 

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).

 

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • Send you service emails (booking confirmation and post-dining feedback).

  • Improve our products and services.

  • Send marketing communications if you have opted in to receive them.

  • We may use the information to customise the website according to your interests.

 

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example delivery service providers, third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties (including LIST THIRD PARTIES WHOSE CONTENT APPEARS ON THE SITE) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

  • Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

  • Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. (When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.)

 

Changes to this statement

Indi's will occasionally update this Privacy Policy to reflect company and customer feedback. Indi's encourages you to periodically review this statement to be informed of how Indi's is protecting your information. This policy was last updated in Feb, 2021.

Contact Information

Indi's welcomes your comments regarding this Privacy Policy. If you believe that Indi's has not adhered to this Privacy Policy, please contact Indi's at info@indis.co.uk ,Indis@live.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

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TERMS AND CONDITIONS

Terms and Conditions

If you are unable to attend as planned and do not show up, please note that your deposit is non-refundable. This policy helps us manage our reservations and scheduling effectively. Thank you for your understanding.

 

Privacy Statement

All data gathered as a result of your visit will be treated as confidential and will not be divulged to a third party without your consent.
If your name is on our database and you request that we remove or alter it, we will do so within 72 hours of receiving your request. To request removal from our database or alteration to your existing entry

 

Payment

Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.
We accept the following forms of payment:
Credit / Charge cards: Visa and Mastercard are accepted.
Debit Cards, such as Delta or Switch are accepted.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.
In the event of Indi's needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.

 

Ordering & Cancellation of orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.
Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery window booked.
Amendments to the content of your order can be made up to 45 minutes before the delivery window begins. Amends to the order must be made by phoning the shop direct. Your initial payment will be cancelled and a new payment raised.

 

The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 7-10 working days.
Cancellations within 45 minutes of the start of the delivery window will be charged in full.

 

Products

Side orders are subject to availability. In most cases, your manager will offer an alternative for any out-of-stock item.
Although every care is taken, some products may contain nuts. The Desserts and Ice Cream sold by our shop may contain nut derivatives.
Although great care has been taken to remove all bones from chicken and meat, some may remain.
Minimum order value applies, and you will be notified when you reach the basket if your order is below the minimum value.

 

Delivery times

Our goal is to provide the best food delivery service possible which includes an excellent reputation for on-time delivery i.e. delivering your order at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.

 

 

Latest Order Time

Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the our shop and speak to the duty manager

 

 

Contact Us

Indi's 
25 Seamoor Rd, Westbourne 
BH4 9AA 
Bournemouth 
Tel : 01202759200 

Email: hello@indis.co.uk

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